Shipping policy

SHIPPING & RETURNS

Shipping Terms

IMPORTANT

  • If Shipping via Courier you MUST be home to sign for your package on the FIRST delivery attempt. Failed delivery attempt will VOID Live Arrival Guarantee. 
  • Packages delivered to a Courrier Station and held for pickup MUST be Collected within 4 hours of becoming available for pickup. Pickup after this time period will VOID Live Arrival Guarantee.
  • Double check your address! Incorrect delivey address will VOID Live Arrival Guarantee.
  • Always accept your package, even if it damaged. Note any issues at the time of delivery/pickup and contact us immediatly. Package refusal for ANY reason will VOID Live Arrival Guarantee.
  • We are unable to accept DOA Claims for any delays caused by the courier.

ANY APPROVED REFUNDS WILL BE PROCESSED AS A STORE CREDIT.

NO REFUNDS OR RETURNS ON LIVESTOCK. 

WE DO NOT SHIP WITH CANADA POST

LIVESTOCK

Shipping Methods

We ship throughout Canada via FedEx Express.

All packages are shipped from our location in Maple, Ontario.

Our Preferred method for livestock shipping is FedEx Express. 

Orders received Monday to Friday before 2pm EST will generally be processed within 48h. You will be contacted via Phone and or Email To arrange the shipment arrival day with you. We do our best to ship all packages as quickly as possible but cannot guarantee order processing times.

 
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