Shipping & DOA Policy
We ship using priority overnight express shipping only!
All Shipments are packed and sent out weekly on Wednesday mornings to be delivered Thursday (the next day). The deadline to receive your order for Thursday is Sunday at 11:59pm EST. If the deadline isn’t met, your order will be sent the following week.
All corals, inverts and fish are inspected before packing to make sure they are in perfect condition to be shipped! If for some reason something doesn’t meet our standard of quality we will contact you for an alternative options, refund or postponement of your shipment.
ONTARIO $30 FLAT RATE. ORDERS OVER $400 SHIP FREE
QUEBEC & BRITISH COLUMBIA $40 FLAT RATE. ORDERS OVER $500 SHIP FREE
REST OF CANADA $50 FLAT RATE. ORDERS OVER $600 SHIP FREE
PLEASE FOLLOW OUR DOA POLICY (Below) TO ASSURE YOUR GAURANTEE WILL NOT BE VOIDED!
DOA POLICY
- All orders must have video of the unopened box being cut open and the unopened bag showing the DOA.
- Photos of any DOAs must be sent to us within 3hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed.
- Failure to notify us within the 3hr time period will void any guarantees.
- All authorized DOAs will be issued a store credit that can be applied to any future livestock purchase. (no refunds)
- Shipping charges are non refundable.
- If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
- Please ASK any questions about our DOA policy before ordering.
*DOA = Dead On Arrival
