DRY GOODS ORDERS

All dry goods over the respective minimums are shipped free of charge except items that are heavy and/or over-sized. For example, items such as aquariums, stands, extra length lights, salt, certain filter media and such fall under the heavy and/or over-sized category. (you will be contacted for heavy/andor oversized  shipping rates)

Free shipping minimums:


ON, QC, BC,- $100

AB, SK, MB, NS, NB, PE, NL, NT, YT and NU - $150

We will choose the courier that is most cost-efficient for this shipment at our discretion. 

EXCEPTIONS

  • Only applies to Urban Areas and not Rural Areas.
  • Excludes postal codes starting with: A0, B0, C0, E0, G0, H0, J0, K0, L0, M0, N0, P0, R0, S0, T0, V0, X0, Y0
  • You may be contacted to pay a surcharge for "out of area" delivery fees
  • Total shipping cannot exceed 15% of the order total. The difference will have to be paid for by the customer. 

IN SOME CASES DRY GOODS CAN BE SHIPPED WITH LIVESTOCK ORDERS. CONTACT US FOR DETAILS.

 

 

LIVESTOCK ORDERS 

We ship using priority overnight express shipping only!

All Shipments are packed and sent out weekly on Wednesday mornings to be delivered on Thursday (the next day). The deadline to receive your order for Thursday is Sunday at 11:59 pm EST. If the deadline isn’t met, your order will be sent the following week.

All corals, inverts, and fish are inspected before packing to make sure they are in perfect condition to be shipped! If for some reason something doesn’t meet our standard of quality we will contact you for alternative options, refund, or postponement of your shipment.  

ONTARIO $30 FLAT RATE. ORDERS OVER $400 SHIP FREE

QUEBEC & BRITISH COLUMBIA $40 FLAT RATE. ORDERS OVER $500 SHIP FREE

REST OF CANADA $50 FLAT RATE. ORDERS OVER $600 SHIP FREE

 

EXCEPTIONS

  • Only applies to Urban Areas and not Rural Areas.
  • Excludes postal codes starting with: A0, B0, C0, E0, G0, H0, J0, K0, L0, M0, N0, P0, R0, S0, T0, V0, X0, Y0
  • You may be contacted to pay a surcharge for "out of area" delivery fees 

 

PLEASE FOLLOW OUR DOA POLICY  (Below) TO ASSURE YOUR GAURANTEE WILL NOT BE VOIDED!

 

DOA POLICY 

 

  • All orders must have video of the unopened box being cut open and the unopened bag showing the DOA.
  • Photos of any DOAs must be sent to us within 3hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. 
  • Failure to notify us within the 3hr time period will void any guarantees.
  • All authorized DOAs will be issued a store credit that can be applied to any future livestock purchase. (no refunds) 
  • Shipping charges are non refundable.
  • If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
  • Please ASK any questions about our DOA policy before ordering.

*DOA = Dead On Arrival
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